The Technical Support for the Sadig solution is carried out by SADIG itself and is available, at no additional cost, to customers who have Maintenance / Lease agreements in force.
The Technical Support services aim to clarify technical doubts related to the features and characteristics of the Sadig software.
SADIG keeps a detailed record of the contacts made with Technical Support, from the opening of the call to its conclusion.
The Technical Support’s normal business hours are Monday through Friday, from 8:30 a.m. to 12:00 p.m. and 1:30 p.m. to 6:00 p.m.
Requests for Technical Support can be sent to SADIG through:
firstname.lastname@example.org and/or +55 51 3649-2000
To hire the Technical Support Services at special times, consult our Commercial area through:
email@example.com and/or +55 114331-1062 and/or +55 51 3632-5300
Calling customers without a Maintenance Contract
The services are performed by Technical Support with charge for occurrence (called), according to current prices of the time.
The services will be performed after formalization and approval of the client.
For more information, consult the Technical Support team.
Support for discontinued versions
Technical Support is only performed for the updated versions of the Sadig software.
Sadig Software Updates
Customers with current Maintenance / Lease contract receive, without additional cost, all updates of the contracted products.
Upgrade packages can be obtained from the “Special Access” area of www.sadig.com.
If your company does not yet have access to this area (as applicable), contact Technical Support.
Tickets for requesting TaticView Technical Support can be opened and monitored 24 hours a day x 7 days a week and must be sent exclusively via the link: https://support.taticview.com.
Technical Support for QlikView and QlikSense solutions is carried out by the company Business Intelligence (IN), distributor Qlik in Brazil, through the phones: +55 11 3034-0229 and + 55 11 3644-7243